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Our
Services ::
ACCESSING THE PROGRAM
Accessing the EAP is as easy as making
a phone call. A local and/or toll-free phone number is provided for
every employee.
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An employee, family member,
supervisor, shop steward or a management consultation can initiate
the service request.
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An appointment is scheduled for a
face-to-face interview to assess the issue and develop a plan. The
situation may be resolved within the EAP sessions or a referral is
made to a community resource.
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Follow up with the employee or
family member and with the referral resource is conducted.
Types of Access
Self-Referral
The employee or family member calls the EAP directly for an
appointment. There is no supervisor involvement. This encourages
employees to feel comfortable about calling for help before an issue has
an adverse effect on job performance.
Supervisor Referral
In situations where the supervisor or human resource specialist is
aware of an employee's job performance decline or change, a formal
recommended referral to the EAP is made. The supervisor may contact
the EAP to inform them of the incoming referral. With the employee's
written consent, the EAP may let the supervisor know that the
employee has made contact. At times, there may be mandatory
referrals.
Shop Steward Referral
The employee may request assistance from their union representative,
who may in turn suggest that the employee contact the EAP as a
helpful resource.
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We believe that employees at all levels have the ability to be
healthy and productive contributors. |
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