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About Us ::
SERVICE PHILOSOPHY
Our
philosophy is that an EAP service is most effective when it embraces
the following components:
Confidentiality
Maintaining client confidentiality is the single greatest factor in
assuring the success of an Employee Assistance Program. When
employees are assured of confidentiality, they are motivated to make
use of the program on a self-referral basis prior to job performance
issues.
The Federal confidentiality regulations and data privacy acts
establish practical guidelines that protect confidentiality. These
guidelines are strictly upheld. No information is shared unless the
individual has given prior written authorization. (Federal and State
Law exceptions apply.)
Eligibility
Each organization determines which employees are eligible. In most
instances, all full-time, part-time and benefits-eligible employees
are included, as well as family members.
Voluntary
Participation in the EAP is voluntary. Organizations may choose to
have mandatory referrals as well. The EAP is not a substitute for
the normal disciplinary procedures of the employer.
Accessibility
Telephone response is available 24 hours a day, 7 days a week.
Office locations and appointment times are responsive to the needs
of employees and employers. Crisis situations are responded to
within 24 hours. All other appointments are scheduled within 72
hours or as needed.
Accountability
Quarterly and annual reporting of utilization data is provided with
no identifiable information regarding employees. Follow-up is
conducted with the employee and the referral resource. Client
satisfaction surveys are given to all clients.
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Our focus is to provide the opportunity for a healthy
work-place and a healthy personal experience. |
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